{"id":23975,"date":"2024-05-31T11:03:27","date_gmt":"2024-05-31T11:03:27","guid":{"rendered":"https:\/\/www.titon.com\/uk\/?page_id=23975"},"modified":"2024-05-31T14:48:45","modified_gmt":"2024-05-31T14:48:45","slug":"contact","status":"publish","type":"page","link":"https:\/\/legacy.titon.com\/uk\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<h3>Please visit our <a href=\"https:\/\/www.titon.com\/uk\/support-centre\/\" target=\"_blank\" rel=\"noopener\">Help and Support centre<\/a> or view our <a href=\"https:\/\/www.titon.com\/uk\/products\" target=\"_blank\" rel=\"noopener\">product pages<\/a> and <a href=\"https:\/\/www.titon.com\/uk\/resources-landing\/\" target=\"_blank\" rel=\"noopener\">online support resources<\/a>.<\/h3>\n<h3><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">If you have not been able to resolve your query, please complete the following information to help us direct you to the best place for assistance<\/span>:<\/h3>\n<p>&nbsp;<\/p>\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});<\/script>\n                <div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_55' style='display:none'><form method='post' enctype='multipart\/form-data'  id='gform_55'  action='\/uk\/wp-json\/wp\/v2\/pages\/23975\/' data-formid='55' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_55' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_55_54\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_54\" ><label class='gfield_label gform-field-label' >Tell us who you are:<\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_55_54'>\n\t\t\t<li class='gchoice gchoice_55_54_0'>\n\t\t\t\t<input name='input_54' type='radio' value='Are you a Contractor installing or maintaining a product?'  id='choice_55_54_0'    \/>\n\t\t\t\t<label for='choice_55_54_0' id='label_55_54_0' class='gform-field-label gform-field-label--type-inline'>Are you a Contractor installing or maintaining a product?<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_55_54_1'>\n\t\t\t\t<input name='input_54' type='radio' value='Are you a Tenant or Homeowner?'  id='choice_55_54_1'    \/>\n\t\t\t\t<label for='choice_55_54_1' id='label_55_54_1' class='gform-field-label gform-field-label--type-inline'>Are you a Tenant or Homeowner?<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_55_54_2'>\n\t\t\t\t<input name='input_54' type='radio' value='Are you a Consultant, Specifier or Architect?'  id='choice_55_54_2'    \/>\n\t\t\t\t<label for='choice_55_54_2' id='label_55_54_2' class='gform-field-label gform-field-label--type-inline'>Are you a Consultant, Specifier or Architect?<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_55_54_3'>\n\t\t\t\t<input name='input_54' type='radio' value='Other'  id='choice_55_54_3'    \/>\n\t\t\t\t<label for='choice_55_54_3' id='label_55_54_3' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_55_55\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_55\" ><label class='gfield_label gform-field-label' >How can we help?<\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_55_55'>\n\t\t\t<li class='gchoice gchoice_55_55_0'>\n\t\t\t\t<input name='input_55' type='radio' value='Do you need support with Mechanical Ventilation?'  id='choice_55_55_0'    \/>\n\t\t\t\t<label for='choice_55_55_0' id='label_55_55_0' class='gform-field-label gform-field-label--type-inline'>Do you need support with Mechanical Ventilation?<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_55_55_1'>\n\t\t\t\t<input name='input_55' type='radio' value='Do you need support with products on a window or door?'  id='choice_55_55_1'    \/>\n\t\t\t\t<label for='choice_55_55_1' id='label_55_55_1' class='gform-field-label gform-field-label--type-inline'>Do you need support with products on a window or door?<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_55_45\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_45\" ><br><br>\nIf you are experiencing an issue with a product on a window or door, please contact your original window installer\/manufacturer who can comment on its fitting and whether it is still under guarantee. \n<br><br>\n<h4>If you require a replacement item, please note that our minimum order value is \u00a3300.<\/h4>\n<br>\nWe have a number of re-sellers of our most popular product lines and would encourage you to contact them or check online to see if they have stock and can supply in smaller quantities:\n<br><br>\n<ul>\n<li>Hebden &amp; Holding \u2013 Keighley, West Yorkshire, BD21 4DZ. <br><a href=\"https:\/\/www.hebdenandholding.com\" target=\"_blank\">www.hebdenandholding.com<\/a><\/li>\n\n<li>MG Industrial Supplies \u2013 Clackmannanshire, Scotland, FK12 5DQ. <br><a href=\"https:\/\/www.mg-supplies.com\" target=\"_blank\">www.mg-supplies.com<\/a>\n<\/li>\n<li>Toolfix \u2013 Peterborough, Cambridgeshire, PE1 5UA. <br><a href=\"https:\/\/www.toolfixservices.com\" target=\"_blank\">www.toolfixservices.com<\/a>\n<\/li>\n<li>Ironmongery Direct \u2013 Basildon, Essex, SS13 1ND. <br><a href=\"https:\/\/www.ironmongerydirect.co.uk\" target=\"_blank\">www. ironmongerydirect.co.uk<\/a>\n<\/li>\n<li>SD Hardware \u2013 Saltash, Cornwall, PL12 6LX. <br><a href=\"https:\/\/www.sdhardware.co.uk\" target=\"_blank\">www.sdhardware.co.uk<\/a>\n<\/li>\n<li>Coastal Group \u2013 St Austell, Cornwall, PL25 3EF. <br><a href=\"https:\/\/www.coastal-group.com\" target=\"_blank\">www.coastal-group.com<\/a>\n<\/li><\/ul>\n<br><br>\n\n<\/li><li id=\"field_55_48\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_48\" ><br><br>\nIf you are experiencing an operational issue with a product on a window or door, please contact your window installer\/manufacturer who can comment on its fitting and whether it is still under guarantee. \n<br><br>\nIf you are unaware of the company who fitted the window please contact a local window or door maintenance company.\n<br><br>\nIf you require a replacement item, please see below for a list of Titon product distributors:\n<br><br>\n<ul>\n<li>Hebden &amp; Holding \u2013 Keighley, West Yorkshire, BD21 4DZ. <a href=\"www.hebdenandholding.com\">www.hebdenandholding.com<\/a><\/li>\n\n<li>MG Industrial Supplies \u2013 Clackmannanshire, Scotland, FK12 5DQ. <a href=\"www.mg-supplies.com\">www.mg-supplies.com<\/a>\n<\/li>\n<li>Toolfix \u2013 Peterborough, Cambridgeshire, PE1 5UA. <a href=\"www.toolfixservices.com\">www.toolfixservices.com<\/a>\n<\/li>\n<li>Ironmongery Direct \u2013 Basildon, Essex, SS13 1ND. <a href=\"www. ironmongerydirect.co.uk\">www. ironmongerydirect.co.uk<\/a>\n<\/li>\n<li>SD Hardware \u2013 Saltash, Cornwall, PL12 6LX. <a href=\"www.sdhardware.co.uk\">www.sdhardware.co.uk<\/a>\n<\/li>\n<li>Coastal Group \u2013 St Austell, Cornwall, PL25 3EF. <a href=\"www.coastal-group.com\">www.coastal-group.com<\/a>\n<\/li><\/ul>\n<br><br>\n<strong>If this doesn't answer your query, please complete the form below.<\/strong>\n<br><br>\n\n<\/li><li id=\"field_55_50\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_50\" ><br><br>\nIf you require a replacement filter, which does not need the services of a qualified professional, please email <a href=\"mailto:ventsales@titon.co.uk\">ventsales@titon.co.uk<\/a> with the following details so that they can begin to process your order:\n<br><br>\n- Full name<br>\n- Email address<br>\n- Telephone number<br>\n- Order details\/Product requested<br>\n- Delivery address\n<br><br>\nPlease <a href=\"https:\/\/www.titon.com\/uk\/products\/ventilation-systems\/mvhr-filters\/ \" target=\"_blank\">identify which filter you need<\/a> for your unit.\n<br><br>\n<a href=\"https:\/\/www.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2019\/02\/Filter_Classification_BM1229.pdf\" target=\"_blank\">Learn about the difference between the filter grades<\/a> \n<br><br>\nThis <a href=\"https:\/\/www.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2021\/10\/BM990-Iss-01-HRV-Filter-User-Guide-1.pdf\" target=\"_blank\">guide will help with changing your filters<\/a> \n<br><br>\nPlease ensure you have checked the <a href=\"https:\/\/www.titon.com\/uk\/resource-division\/ventilation-systems\/?scrollOffset=true&amp;scrollTarget=filter-reset-target&amp;_sft_resource_product_type=mechanical-ventilation&amp;_sft_resource_type=manuals-and-documentation\" target=\"_blank\">product manual<\/a> first for troubleshooting. \n<br><br>\nPlease contact a qualified professional before carrying out any work.\n<br><br>\n<strong>If this doesn't answer your query, please complete the form below.<\/strong>\n<br><br><\/li><li id=\"field_55_49\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_49\" ><br><br>\nIf you are experiencing an operational issue with a fan or ventilation system, please contact your the installer who can comment on its fitting and whether it is still under guarantee.\n<br><br>\nPlease ensure you have checked the <a href=\"https:\/\/www.titon.com\/uk\/resource-division\/ventilation-systems\/?scrollOffset=true&amp;scrollTarget=filter-reset-target&amp;_sft_resource_product_type=mechanical-ventilation&amp;_sft_resource_type=manuals-and-documentation\n\" target=\"_blank\">product manual<\/a> first for troubleshooting.\n<br><br>\nIf you are unaware of the company who fitted the system, please contact a local maintenance company. Maintenance companies who work on Titon products include the following (search by postcode area):\n<br><br>\n<a href=\"https:\/\/www.titon.com\/uk\/find-my-installer\/\" target=\"_blank\">Find a local maintenance company<\/a>\n<br><br>\nIf you require a replacement filter, <a href=\"https:\/\/www.titon.com\/uk\/products\/ventilation-systems\/mvhr-filters\/ \" target=\"_blank\">please find out which one you need<\/a> and how to place an order.\n<br><br>\nPlease ensure you have checked the <a href=\"https:\/\/www.titon.com\/uk\/resource-division\/ventilation-systems\/?scrollOffset=true&amp;scrollTarget=filter-reset-target&amp;_sft_resource_product_type=mechanical-ventilation&amp;_sft_resource_type=manuals-and-documentation\n\" target=\"_blank\">product manual<\/a> first for troubleshooting. \n<br><br>\nPlease contact a qualified professional before carrying out any work.\n<br><br>\n<strong>If this doesn't answer your query, please complete the form below.<\/strong>\n<br><br>\n<\/li><li id=\"field_55_51\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_51\" ><br><br>\nIf you are an architect, consultant or other specifier and wish to know more about the specification or performance of a product in our range, please refer to the technical information on each product model on our website, <a href=\"https:\/\/www.titon.co.uk\" target=\"_blank\">www.titon.co.uk<\/a>, or alternatively please leave your details in the form below and we will ensure someone contacts you shortly to assist with your enquiry.\n<br><br>\n\n<\/li><li id=\"field_55_58\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_58\" ><br><br>\nIf you are an architect, consultant or other specifier and wish to know more about the specification or performance of a product in our range, please refer to the technical information on each product model on our website, <a href=\"https:\/\/www.titon.co.uk\" target=\"_blank\">www.titon.co.uk<\/a>, or alternatively please leave your details in the form below and we will ensure someone contacts you shortly to assist with your enquiry.\n<br><br>\n<\/li><li id=\"field_55_56\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_56\" ><br><br>\n<strong>If your query is not related to product support or an order enquiry, please complete the form below.<\/strong>\n<br><br>\n<\/li><li id=\"field_55_1\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_1\" ><label class='gfield_label gform-field-label' for='input_55_1'>Full Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_55_1' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_55_3\" class=\"gfield gfield--type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_3\" ><label class='gfield_label gform-field-label' for='input_55_3'>Company Name<\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_55_3' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_55_14\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_14\" ><label class='gfield_label gform-field-label' for='input_55_14'>Post\/Zip Code<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_55_14' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_55_15\" class=\"gfield gfield--type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_15\" ><label class='gfield_label gform-field-label' for='input_55_15'>Country<\/label><div class='ginput_container ginput_container_text'><input name='input_15' id='input_55_15' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_55_2\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_2\" ><label class='gfield_label gform-field-label' for='input_55_2'>Email Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_55_2' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_55_4\" class=\"gfield gfield--type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_4\" ><label class='gfield_label gform-field-label' for='input_55_4'>Phone Number<\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_55_4' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_55_59\" class=\"gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_59\" ><label class='gfield_label gform-field-label' for='input_55_59'>Please provide details of your query<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_59' id='input_55_59' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_55_23\" class=\"gfield gfield--type-fileupload field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_55_23\" ><label class='gfield_label gform-field-label' for='gform_browse_button_55_23'>Please attach a file to support your enquiry.<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_55_23' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_55_23&quot;,&quot;container&quot;:&quot;gform_multifile_upload_55_23&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_55_23&quot;,&quot;filelist&quot;:&quot;gform_preview_55_23&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/legacy.titon.com\\\/uk\\\/?gf_page=01c82db8a9602d4&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/legacy.titon.com\\\/uk\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/legacy.titon.com\\\/uk\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed 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