{"id":23570,"date":"2024-04-03T12:02:28","date_gmt":"2024-04-03T12:02:28","guid":{"rendered":"https:\/\/www.titon.com\/uk\/?p=23570"},"modified":"2025-03-24T12:54:48","modified_gmt":"2025-03-24T12:54:48","slug":"titon-elevates-customer-engagement-with-new-communication-software","status":"publish","type":"post","link":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/","title":{"rendered":"Titon Elevates Customer Engagement With New Communication Software"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-22257 alignright\" src=\"https:\/\/www.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-300x199.jpg\" alt=\"\" width=\"300\" height=\"199\" srcset=\"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-300x199.jpg 300w, https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-1024x680.jpg 1024w, https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-768x510.jpg 768w, https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-1536x1019.jpg 1536w, https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg 1920w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>Titon has always provided extremely good levels of customer service but is constantly on the search for new ways to improve the ways it conducts its business. To that end the business has recently transitioned to a new CRM system by implementing Microsoft Dynamics 365 Customer Engagement (CE) software.<\/p>\n<p>Not only does that improve both the handling of information and response times to customers, it also integrates systems to enable the CE platform to link with a new Teams based phone system and the company\u2019s main D365 Finance &amp; Operations system.<\/p>\n<p>This means that Titon\u2019s Internal and External Sales teams have better sight and understanding of all work and enquiries being received and allocated to them. In depth measurement and analytics are available to investigate and improve service levels to customers. In addition, more information will be at hand to automatically be at hand when issues arise, so speeding up the help and support offered in after sales situations.<\/p>\n<blockquote><p><em>&#8220;Our customers can feel more secure that we will deliver<br \/>\ngreat products with improved service levels&#8221;<\/em><\/p><\/blockquote>\n<p>\u201c<em>We are pleased to see the new CRM system implemented successfully and excited for what it means for our existing and potential customers.<\/em>\u201d said James Fisher, Titon\u2019s Commercial Operations Director. \u201c<em>Our customers can feel more secure that we will deliver great products with improved service levels. Depending on a supplier is so important in current times and it is vital we continue to demonstrate reliability and responsiveness. That leads to better working relationships, encouraging customers to partner with us into the future<\/em>.\u201d<\/p>\n<p>To contact Titon, call 01206 713800 or email <a href=\"mailto:sales@titon.co.uk\" target=\"_blank\" rel=\"noopener\">sales@titon.co.uk<\/a>. Alternatively, <a href=\"https:\/\/www.titon.com\/uk\/contact\/\" target=\"_blank\" rel=\"noopener\">complete our online contact form<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Titon has always provided extremely good levels of customer service but is constantly on the search for new ways to improve the ways it conducts its business. To that end the business has recently transitioned to a new CRM system by implementing Microsoft Dynamics 365 Customer Engagement (CE) software. Not only does that improve both [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":22257,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37],"tags":[1257,1544,1617,1618,1619,1620,1621,1622,1623],"class_list":["post-23570","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-sales","tag-customers","tag-customer-service","tag-ce","tag-customer-engagement","tag-service","tag-crm","tag-support","tag-sla"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Titon Elevates Customer Engagement With New Communication Software - Titon UK<\/title>\n<meta name=\"description\" content=\"Titon has recently transitioned to a new CRM system by implementing Microsoft Dynamics 365 Customer Engagement (CE) software.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Titon Elevates Customer Engagement With New Communication Software\" \/>\n<meta property=\"og:description\" content=\"Titon has recently transitioned to a new CRM system by implementing Microsoft Dynamics 365 Customer Engagement (CE) software.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/\" \/>\n<meta property=\"og:site_name\" content=\"Titon UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TitonUK\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-03T12:02:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-24T12:54:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1274\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"tmoad\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@titonuk\" \/>\n<meta name=\"twitter:site\" content=\"@titonuk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"tmoad\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/\"},\"author\":{\"name\":\"tmoad\",\"@id\":\"https:\/\/legacy.titon.com\/uk\/#\/schema\/person\/9d6c332e8a7ab185d488dfd443fed979\"},\"headline\":\"Titon Elevates Customer Engagement With New Communication Software\",\"datePublished\":\"2024-04-03T12:02:28+00:00\",\"dateModified\":\"2025-03-24T12:54:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/\"},\"wordCount\":283,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/legacy.titon.com\/uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg\",\"keywords\":[\"sales\",\"customers\",\"customer service\",\"CE\",\"customer engagement\",\"service\",\"CRM\",\"support\",\"SLA\"],\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/\",\"url\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/\",\"name\":\"Titon Elevates Customer Engagement With New Communication Software - Titon UK\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.titon.com\/uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg\",\"datePublished\":\"2024-04-03T12:02:28+00:00\",\"dateModified\":\"2025-03-24T12:54:48+00:00\",\"description\":\"Titon has recently transitioned to a new CRM system by implementing Microsoft Dynamics 365 Customer Engagement (CE) software.\",\"breadcrumb\":{\"@id\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#primaryimage\",\"url\":\"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg\",\"contentUrl\":\"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg\",\"width\":1920,\"height\":1274},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/legacy.titon.com\/uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Titon Elevates Customer Engagement With New Communication Software\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/legacy.titon.com\/uk\/#website\",\"url\":\"https:\/\/legacy.titon.com\/uk\/\",\"name\":\"Titon UK\",\"description\":\"The home of domestic ventilation systems and window &amp; door hardware\",\"publisher\":{\"@id\":\"https:\/\/legacy.titon.com\/uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/legacy.titon.com\/uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/legacy.titon.com\/uk\/#organization\",\"name\":\"Titon\",\"url\":\"https:\/\/legacy.titon.com\/uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/legacy.titon.com\/uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2018\/10\/titon-logo.png\",\"contentUrl\":\"https:\/\/www.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2018\/10\/titon-logo.png\",\"width\":632,\"height\":155,\"caption\":\"Titon\"},\"image\":{\"@id\":\"https:\/\/legacy.titon.com\/uk\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TitonUK\",\"https:\/\/x.com\/titonuk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/legacy.titon.com\/uk\/#\/schema\/person\/9d6c332e8a7ab185d488dfd443fed979\",\"name\":\"tmoad\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/legacy.titon.com\/uk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/5400f672164cc3f76821ed6e3b54ecca?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/5400f672164cc3f76821ed6e3b54ecca?s=96&d=mm&r=g\",\"caption\":\"tmoad\"},\"url\":\"https:\/\/legacy.titon.com\/uk\/news-events\/author\/tmoad\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Titon Elevates Customer Engagement With New Communication Software - Titon UK","description":"Titon has recently transitioned to a new CRM system by implementing Microsoft Dynamics 365 Customer Engagement (CE) software.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Titon Elevates Customer Engagement With New Communication Software","og_description":"Titon has recently transitioned to a new CRM system by implementing Microsoft Dynamics 365 Customer Engagement (CE) software.","og_url":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/","og_site_name":"Titon UK","article_publisher":"https:\/\/www.facebook.com\/TitonUK","article_published_time":"2024-04-03T12:02:28+00:00","article_modified_time":"2025-03-24T12:54:48+00:00","og_image":[{"width":1920,"height":1274,"url":"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg","type":"image\/jpeg"}],"author":"tmoad","twitter_card":"summary_large_image","twitter_creator":"@titonuk","twitter_site":"@titonuk","twitter_misc":{"Written by":"tmoad","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#article","isPartOf":{"@id":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/"},"author":{"name":"tmoad","@id":"https:\/\/legacy.titon.com\/uk\/#\/schema\/person\/9d6c332e8a7ab185d488dfd443fed979"},"headline":"Titon Elevates Customer Engagement With New Communication Software","datePublished":"2024-04-03T12:02:28+00:00","dateModified":"2025-03-24T12:54:48+00:00","mainEntityOfPage":{"@id":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/"},"wordCount":283,"commentCount":0,"publisher":{"@id":"https:\/\/legacy.titon.com\/uk\/#organization"},"image":{"@id":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#primaryimage"},"thumbnailUrl":"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg","keywords":["sales","customers","customer service","CE","customer engagement","service","CRM","support","SLA"],"articleSection":["News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/","url":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/","name":"Titon Elevates Customer Engagement With New Communication Software - Titon UK","isPartOf":{"@id":"https:\/\/legacy.titon.com\/uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#primaryimage"},"image":{"@id":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#primaryimage"},"thumbnailUrl":"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg","datePublished":"2024-04-03T12:02:28+00:00","dateModified":"2025-03-24T12:54:48+00:00","description":"Titon has recently transitioned to a new CRM system by implementing Microsoft Dynamics 365 Customer Engagement (CE) software.","breadcrumb":{"@id":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#primaryimage","url":"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg","contentUrl":"https:\/\/legacy.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2023\/06\/headset-550x365-1-scaled.jpg","width":1920,"height":1274},{"@type":"BreadcrumbList","@id":"https:\/\/legacy.titon.com\/uk\/news-events\/titon-elevates-customer-engagement-with-new-communication-software\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/legacy.titon.com\/uk\/"},{"@type":"ListItem","position":2,"name":"Titon Elevates Customer Engagement With New Communication Software"}]},{"@type":"WebSite","@id":"https:\/\/legacy.titon.com\/uk\/#website","url":"https:\/\/legacy.titon.com\/uk\/","name":"Titon UK","description":"The home of domestic ventilation systems and window &amp; door hardware","publisher":{"@id":"https:\/\/legacy.titon.com\/uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/legacy.titon.com\/uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/legacy.titon.com\/uk\/#organization","name":"Titon","url":"https:\/\/legacy.titon.com\/uk\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/legacy.titon.com\/uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2018\/10\/titon-logo.png","contentUrl":"https:\/\/www.titon.com\/uk\/wp-content\/uploads\/sites\/10\/2018\/10\/titon-logo.png","width":632,"height":155,"caption":"Titon"},"image":{"@id":"https:\/\/legacy.titon.com\/uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TitonUK","https:\/\/x.com\/titonuk"]},{"@type":"Person","@id":"https:\/\/legacy.titon.com\/uk\/#\/schema\/person\/9d6c332e8a7ab185d488dfd443fed979","name":"tmoad","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/legacy.titon.com\/uk\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5400f672164cc3f76821ed6e3b54ecca?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5400f672164cc3f76821ed6e3b54ecca?s=96&d=mm&r=g","caption":"tmoad"},"url":"https:\/\/legacy.titon.com\/uk\/news-events\/author\/tmoad\/"}]}},"_links":{"self":[{"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/posts\/23570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/comments?post=23570"}],"version-history":[{"count":9,"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/posts\/23570\/revisions"}],"predecessor-version":[{"id":24656,"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/posts\/23570\/revisions\/24656"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/media\/22257"}],"wp:attachment":[{"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/media?parent=23570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/categories?post=23570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legacy.titon.com\/uk\/wp-json\/wp\/v2\/tags?post=23570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}